Customer Service

Skin1
680 North Lake Shore Drive
Suite 101
Chicago, Illinois 60611

Toll-Free: 800-842-4988
Local: 312-654-1800
Fax: 312-654-9800
E-mail: help@skin1.com

Hours of Operation:
Mon - Fri: 9 A.M. - 7 P.M. CST
Saturday: 10 A.M. - 5 P.M. CST
Closed: Sundays and Holidays

Sales Tax:
• Illinois residents will be charged 9.25% sales tax.
• All other states within the U.S. will not be charged tax.

Gift Cerfiticates:
• Recipient will receive the Electronic Gift Certificate within minutes after the order is placed.
• Gift Certificates can only be redeemed through products sold on www.skin1.com
• Gift Certificates cannot be redeemed for cash and cannot be replaced if lost, stolen, or damaged.
• Gift Certificate expires one year after issued.
• Click here to order a Skin1 Gift Certificate.

Payment Options:
American Express, Visa, MasterCard, Discover, PayPal, or Money Order.

• Mail your money order to:
    Skin1
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Return Policy:
• Having trouble dispensing product from a pump bottle? Please try these steps first!
• All products must be at least 75% full.
• All products must be returned within 45 days of the shipment date.
• Return shipping fees will not be refunded.
• Please include your receipt in your parcel.
• Please send your parcel via a trackable method to ensure that your return is received by Skin1.
    Skin1 Returns Department
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Site Security:
• Skin1 does NOT sell your information.
• Skin1 uses Yahoo! Shopping Cart, which uses the stronghold secure servers to protect your personal information, including your name, address, and credit card information.
• For more information regarding shopping cart security, please click here.

Contact Us:
More questions?
E-mail us at help@skin1.com or call us toll-free at 1-800-842-4988.

Happy Shopping!

Shop All Brands

Be Social: