Customer Service

Skin1
680 North Lake Shore Drive
Suite 101
Chicago, Illinois, 60611

Phone: 312-654-1800
Toll Free: 800-842-4988
Fax: 312-654-9800
Email - help@skin-one.com

Hours of Operation:
Mon - Fri: 10 a.m. - 7 p.m. CST
Saturday: 10 a.m. - 5 p.m. CST
Closed: Sunday and Holidays

Continental United States Shipping
• FREE Priority Shipping On All Orders except Tend Skin
• Tend Skin Orders Flat Rate Shipping - $3.95
• Fedex Standard Overnight under 3 lbs - $29.00 per order - placed before 11:00 AM CST
• Fedex Standard 2nd Day under 3 lbs - $19.00 per order - placed before 11:00 AM CST
• FedEx Standard 3rd Day under 3 lbs - $9.00 per order - placed before 11:00 AM CST
• All orders are shipped and delivered on business days only.

International Orders
• International order will be billed $26, any charges over $26 will be billed to the customer per the actual postage.
• Please allow 6-10 business days for international orders delivery.

Sales Tax
• Illinois residents will be charged 10.25% sales tax.
• All other states/countries will not be charged tax.

Gift Cerfiticates
• Recipient will receive the Electronic Gift Certificate within minutes after the order is placed.
• Gift Certificate can only be redeemed through products sold on www.skin-one.com
• Gift Certificate cannot be redeemed for cash and cannot be replaced if lost, stolen, or damaged.
• Gift Certificate expires one year after issued.
• Click here to order Skin1 Gift Certificate

Payment Options
Visa, MasterCard, American Express, Discover, PayPal, Money Order, Personal Check.
• Personal Check Order takes 10 business days to be processed.
• Mail checks to:
    Skin1
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Return Policy
• All products must be at least 75% full and include all original packaging.
• All products must be returned within 45 days of the shipment date.
• All returns, exchanges, and closeout products are final.
• Return shipping fees will not be refunded.

How to Return
• Please include your original receipt and packaging in your parcel.
• Please send your parcel via a trackable method to ensure that your return is received by Skin1.
• Please send your return to:
    Skin1 Returns Department
    680 North Lake Shore Drive
    Suite 101
    Chicago, Illinois 60611

Is My Order Secure
• Skin-One does NOT sell your information.
• Skin-One uses Yahoo! Shopping Cart, which uses the stronghold secure servers to protect your personal information, including your name, address, and credit card information.
• For more information regarding shopping cart security, please click here.

Contact Us
More Questions?
Email us at help@skin-one.com or call us toll-free at 1-800-842-4988

Happy Shopping!